Returns & Exchanges
We want you to be completely satisfied with your Velvet by Graham & Spencer purchase, which is why we offer easy returns for all unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label and a return packing slip to include inside your package.
Pack and Ship
Securely pack your items in the original shipping box or a similar mailer, attach the prepaid label, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund to be processed and credited back to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing